The General Terms and Conditions of Business are binding for all sales, business relationships and other legal transactions of the installed web shop between Heckler & Koch Defense, Inc. (hereinafter referred to as Heckler & Koch) and its customers. These terms and conditions are subject to change and any changes will be incorporated into the terms and conditions posted to this website. By accessing this website you agree to be bound by the terms and conditions set forth below.
With respect to the goods offered in our web-shop, the purchaser is obliged to comply with the applicable legal requirements and, if the goods are transferred to third parties, this requirement is also to be pointed out to such third parties.
Confirmation of order will be sent by email indicating the total value of the merchandise, tax and shipping cost. Requested changes to confirmation must be made within 24 hours of receiving confirmation.
Property and access rights to the object supplied are dependent on our receipt of complete and unrestricted payment. The transfer of material and loss risk is made with the delivery by Heckler & Koch Defense, Inc. in accordance with the INCOTERM provision ex factory.
Property and access rights to the object supplied are dependent on our receipt of complete and unrestricted payment. The transfer of material and loss risk is made with the delivery by Heckler & Koch GmbH in accordance with the INCOTERM provision ex factory.
Delivery shall be made after receipt of payment. We reserve the right to make partial deliveries. The costs for subsequent deliveries arising from this shall be for the account of Heckler & Koch Defense, Inc. If a product cannot be delivered immediately, this shall be sent later as soon as it is available and shall not incur any charge for shipment. Delivery shall be made as long as stocks last. The buyer shall be informed should a product not be available. Counterperformances already received shall be reimbursed to the buyer. If the goods are not available, the customer is not entitled to have the product supplied or delivered at a later date.
Shipping and handling charges will depend on the destination and the value of your order. Delivery times are estimates; some items may take longer for delivery.
Shipping and Handling delivered in the US
Order Value (US$) Regular 3-5 business days
Up to $25.00 $5.95
Regular delivery to Alaska, Hawaii, APO/FPO addresses and US territorial possessions is via Priority Mail and takes approximately 5 to 12 days.
Orders require a physical address as they are delivered by UPS.
If you have general questions about the delivery of your order, please contact us at firstname.lastname@example.org.
The payment options indicated in the online shop are permitted for payment. Payments methods must be made through VISA or MasterCard. Confirmation of total payment will be emailed. Any changes to confirmation information must be made within 24 hours of receiving confirmation.
You may return new, unused items sold by Heckler & Koch within 30 days of delivery for a full refund. Items should be returned in their original packaging. Heckler & Koch will pay for the return shipping costs only if the return is a result of our error.
Refunds will not be issued for the following items returned 30 days after delivery or items returned not in the condition it was received.
If you received a faulty item and need to exchange it for the same, or a different item, please contact email@example.com to request a replacement.
If the cancellation comes into effect, the products and/or services received by both parties shall be returned. If the customer is unable to return the product and/or service to Heckler & Koch in its entirety, or only in part, or only in a deteriorated condition, the client must compensate Heckler & Koch in this respect and where necessary. This does not apply with the transfer of goods if the deterioration of the item is solely attributable to its testing - as would have been possible for the customer, for instance, in a shop. For the rest, the customer may avoid paying compensation by not taking the item into use as if it were his or her property and not doing anything that may have a negative effect on its value. Items that can be sent as a parcel shall be returned.
The customer shall bear the costs of returning the item if the item supplied complies with the item ordered and if the price of the item to be returned does not exceed the sum of EUR 40 or, in the event that the price of the item is greater than this, if the customer has not provided the counterperformance or a contractually agreed part-payment at the time of the cancellation. Otherwise, the return is free of charge for the customer.
The customer must fulfill its obligations for refund of payments within 30 days after dispatch of his or her declaration of cancellation.
In agreement with the customer, we reserve the right to make changes to the design and/or technical specifications of our products if this appears desirable for reasons of improvement in performance of the product or due to the non-availability of components or sub-assemblies.
Unless otherwise stipulated on an individual basis in our offer, all new Heckler & Koch products are subject to the Heckler & Koch product guarantee of 30 days, starting with the date of the delivery by or on behalf of Heckler & Koch pursuant to INCOTERMS. The Heckler & Koch product guarantee includes the fulfillment of the product performance parameters in accordance with the agreed valid product specification and the absence of errors in design, material and processing during the guarantee period. Not included are normal wear-and-tear, repairs and product modifications carried out by the customer and any misuse of the product. The guarantee obligations include and are restricted to repair or exchange of the product, respectively of product components and to repayment of the price, in accordance with the result of our careful examination. Heckler & Koch Defense, Inc. is only liable for loss and consequential damage if these are the result of willful or grossly negligent conduct by Heckler & Koch employees and were foreseeable in individual cases. Any punitive compensation is explicitly excluded.
Heckler & Koch Defense, Inc. is only liable contractually, pre-contractually and non-contractually for compensation and/or replacement of unsuccessful expenses that are caused by Heckler & Koch Defense, Inc., its legal representatives, employees or vicarious agents if these are the result of willful, grossly negligent conduct or deliberate breach of substantial obligations under this contract (cardinal obligations) and/or culpable damage to life, body or health.
Claims for compensation from Heckler & Koch Defense, Inc. become time-barred 12 months after they arise, unless they arise from an unauthorized or deliberate act.
Claims pursuant to the product liability law arising from deliberate deceit or based on a guarantee assumed by Heckler & Koch Defense, Inc. for the quality of the item purchased remain unaffected, as does the right to demand compensation instead of fulfillment.
Should individual clauses or parts of clauses not be effective, this does not affect the validity of the remaining provisions.
The offer and order as well as the objects and services contained therein are subject exclusively to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the standards of conflicts of law. The place of jurisdiction is 78727 Oberndorf a. N., Germany.
For orders originating in the USA, the place of jurisdiction is HK Columbus, 5675 Transport Blvd., Columbus, Georgia 31907 USA.